last update 24/03/2023 – v.2
- Introduction
1.1. These general conditions of sale (hereinafter, the "General Conditions") regulate the offer and sale of products (hereinafter, the "Products" and, individually, the "Product") by Sades Impianti Srl, with registered office legal in Via Caduti 14 September 1944 n. 5, Belluno (BL), Fiscal Code and PI IT00223130253, REA 50485 BL (certified e-mail [email protected]) (hereinafter "Hotel Supplies", i.e. one of the brands under which Sades Impianti Srl operates), through its IT platform accessible through the website www.forniturealberghiereshop.it (hereinafter the "Site"). - Use of the Site
2.1. The use of the Site is permitted only to persons who:
a) have read and accepted theinformation on the processing of personal data (hereinafter the "Privacy Policy");
b) have accepted these General Conditions, and have printed and/or memorized a copy on a durable medium;
c) have the quality of professional operators, meaning as such the natural and legal persons who, in relation to the purchase of the Products, act in the exercise of their entrepreneurial, commercial, artisanal or professional activity, or their intermediaries, with consequent express exclusion of consumer customers, as defined by art. 18, lett. a) of Legislative Decree no. 206/2005 and subsequent amendments (so-called Consumer Code).
2.2. Under no circumstances may retailers or wholesalers or, in general, all persons who intend to purchase the Products for the purpose of subsequent resale, be able to purchase through the Site, unless with the prior consent of Hotel Supplies.
2.3. These General Conditions apply to the offer and sale of Products made by Hotel Supplies to its customers (the "Users") through the Site. - Registration and cancellation
3.1. For the purpose of purchasing the Products through the Site (the "Service"), prior registration by the User is required.
3.2. In order to register, Users must provide, truthfully and completely, all the data requested in the relevant registration form. Registration on the site is free.
3.3. The User is required to keep and not to disclose, directly or indirectly also through his own personnel, the credentials for accessing the Site, thus preventing them from being used improperly or unduly and in any case remaining responsible for any use made of them. The User guarantees and is responsible for the truthfulness of the data and/or information provided when using the Site and during the creation of the relative reserved area, as well as for their updating. In particular, the User undertakes to keep his identification data updated and, in particular, the data relating to his registered office and/or other office for billing purposes (where applicable).
3.4. Registered users can deactivate their accounts, request their cancellation or stop using them at any time by writing to the address [email protected]. In the event of a breach of the provisions of article 3.3, Commercio Alberghiere reserves the right to suspend or terminate the User's account at any time and without notice.
3.5. Users declare that they are of age according to the legislation applicable to them. Under no circumstances may minors under the age of 14 access the Site or proceed with the creation of their own personal area within the Site. - Service delivery
4.1. Supplies Hotel intends to provide the User with the following information regarding the provision of the Service:
a) to conclude the purchase contract for one or more Products through the Site, after creating the relative personal area, the User must fill in an order form in electronic format and send it electronically to from time to time on the Site in relation to the various stages of the purchase;
b) before proceeding with the transmission of the order form, the User may correct any data entry errors by following the instructions indicated from time to time on the Website during each phase of the purchase process;
c) once the order form has been registered, Forni Alberghiere will send a confirmation e-mail to the e-mail address indicated by the User containing a link to the General Conditions page, information relating to the characteristics of the Product purchased, the detailed indication of the price, the means of payment used, the shipping costs and any additional costs, as well as the indication of the assistance service (the "Summary"). The User can access the order sent at any time by consulting the "Your Profile - My Orders" section of the Site, where he will find the list of all orders in progress and concluded, as well as any Subscriptions (as defined below ) and related states;
d) the order form will be kept by Forni Alberghiere for the time necessary to process the order and, in any case, for as long as required by law. - Conclusion of the contract
5.1. Each order sent constitutes an offer to purchase the Products. Orders are subject to availability and to the discretionary acceptance of Hotel Supplies and must be considered subordinate to the payment of the Price (as defined below), taxes, shipping costs and any additional amount indicated in the Summary (the "Total Price" ).
5.2. After the Summary, the User will receive an order confirmation from Hotel Supplies (the "Order Confirmation"). The conclusion of the contract (the "Contract") takes place when the Order Confirmation is sent by Hotel Supplies to the email address provided by the User.
5.3. Supplies Hotel will process the order only after receipt of payment of the Total Price (as defined below). Alberghiere reserves the right to refuse the order if the User does not offer sufficient guarantees of solvency, or if any disputes are pending between the parties before the competent Authorities.
5.4. Furthermore, Alberghiere reserves the right not to confirm an order in the event of unavailability of one or more of the purchased Products, notifying the User via email as soon as possible and, in any case, no later than 15 (fifteen) days from the date on which Supplies Hotel has learned of the circumstance of the unavailability of the Products from the manufacturer. In this case, Forni Alberghiere will refund the Total Price already paid by the User without delay.
5.5. The User who makes the purchase through the Site declares and guarantees that whoever receives the shipment of the purchased Products is an authorized person and of age.
5.6. Where permitted by Hotel Supplies, the User may also conclude the Contract by e-mail or by filling in the relevant form contact form. In these cases, Forni Alberghiere will send the User via e-mail the Summary of the requested order and the link to these General Conditions. Articles apply. 5.2, 5.3, 5.4, 5.5. - Subscriptions
6.1. In the case of consumable Products, the User may also request the provision of the Service in the form of a subscription (the "Subscription"). The Subscription provides for the delivery of the selected Products to the place of destination on a periodic basis, on the basis of the time interval chosen by the User when sending the order form.
6.2. Unless otherwise provided, the Subscription is valid for 12 (twelve) months from the date the order form is sent. There is no tacit renewal of the Pass: any renewals must be agreed from time to time with Hotel Supplies.
6.3. In the event of unavailability of the Products (temporary or definitive), Hotel Supplies will immediately notify the User by email.
6.4. In case of definitive unavailability of the Products, the Subscription will be considered interrupted on the date of receipt of the notice pursuant to art. 6.3 by the User.
6.5. In the event of temporary unavailability of the Products, the Subscription will be considered suspended from the date of receipt of the notice pursuant to art. 6.3 by the User up to the date of receipt, by the same, of the communication with which Hotel Supplies communicates the new availability of the Products ("Notice of Reactivation"). The Subscription will be active again starting from the date of receipt of the Reactivation Notice, unless otherwise desired by the User to be communicated to Hotel Supplies within 5 (five) days from the date of receipt of the Reactivation Notice by email to the address [email protected].
6.6. Alberghiere reserves the right to change the price of the Products during the term of the Subscription. The Price variation will be communicated to the User by email ("Notice of Variation") and will be understood as tacitly accepted by the User if, within 5 (five) days from the date of receipt of the Notice of Variation, he does not communicate to his will to withdraw from the contract by email to the address [email protected].
6.7. Forni Alberghiere has the right to withdraw from the Subscription at any time, without notice and with immediate effect, in the event of non-payment by the User of the Total Price within the terms indicated in the Summary. - Prices and payments
7.1. All the prices indicated on the Site (the "Prices") are expressed in Euros (€) and do not include VAT. The delivery costs (to the address) indicated in the Summary are also excluding VAT. The amount of any taxes due will be highlighted separately in the Summary.
7.2. The Price indicated on the Site may be modified by Commercio Alberghiere at any time, without notice, it being understood that the Price applied to the User will be the one published on the product sheet at the time the order form is sent.
7.3. Payment for the Products can be made by bank transfer, credit/debit card, Paypal or Satispay. In case of Subscription, it is possible to activate the "Recurring Payments" option.
7.4. In the event of payment by credit/debit card, Commercio Alberghiere will interrogate the issuer of the indicated card to request pre-authorisation for the payment of the Total Price. Forni Alberghiere will not take charge of the User's request until the issuer has authorized the use of the card for the requested payment.
7.5. In case of payment by bank transfer,fornitures reserves the right to suspend the execution of the order and not to proceed with the shipment until the verification of the actual crediting of the Total Price to your current account. - Products
8.1. The promotional offers published on the Site may have a limited duration and concern a limited quantity of Products.
8.2. Prices, descriptions or availability of Products on the Site are subject to change without notice. The photos and images posted on the Site are indicative and may not be an exact representation of the Products. The User declares that any differences do not constitute a lack of conformity of the Products. Hotel supplies will in any case do its best to present the characteristics of the Products with the greatest degree of detail possible within the Site.
8.3. The images of the Products on the Site may indicate a different brand than the one actually shown on the Product, for reasons attributable to the manufacturer (e.g. outsourcing), not subject to the control of Hotel Supplies or otherwise avoidable by it. In these cases, Forni Alberghiere will do everything in its power to inform the User, clearly explaining the circumstance in the product sheet on the Site. The User declares that any such descriptive differences do not constitute a lack of conformity of the Products. - Delivery of the Products
9.1. The order is executed within the terms and according to the methods specified in the Summary or in the Order Confirmation.
9.2. Hotel Supplies makes use of third-party companies for the transport of the Products to their destination (the "Carriers"). Forni Alberghiere will therefore not be liable for any direct and/or indirect damages suffered by the User due to non-delivery, or delays in the delivery of the Products, which are not due to its own actions.
9.3. Upon delivery of the Products, the User must verify:
a) that the quantity and type of Products delivered correspond to what is indicated in the Summary;
b) that the packaging used for transport is intact, not damaged, wet or otherwise altered, even only in the closing materials;
c) that the product has not been installed, assembled or connected incorrectly or that it has been tampered with.
Any anomalies or discrepancies must be reported immediately to the Carrier upon receipt of the Products and reported on the delivery note. Failing that, the delivery will be considered accepted without reservations.
9.4. In the event of failure to collect them within the term established by the Carrier, the Products will be returned to Hotel Supplies, which will reimburse the User for the Price of the Products but not the shipping cost. Forni Alberghiere cannot be held responsible for the failed or erroneous delivery of the Products due to inaccuracies or incompleteness in filling in the order form by the User, or to the absence or refusal of the recipient. - Right of withdrawal
10.1. In case of purchase of Products through the Site, the User has the right to withdraw from this Contract, without giving reasons, within 14 (fourteen) days from the date of delivery of the Product at destination, using the fillable return form.
10.2. In the event that the Products are delivered through multiple deliveries, the term referred to in art. 10.1 starts from the delivery date of the last Product at destination.
10.3. In the event of withdrawal, the User must return the Products to the Hotel Supplies with direct delivery or shipping, at his own expense, within and no later than 7 (seven) days from the date of sending the communication of withdrawal to the following address:
Sades Impianti Srl, Via Caduti 14 September 1944 n. 5, 32100 Belluno (BL)
The User must follow the instructions in the relative web page and deliver the Products to the chosen carrier within the term referred to in this art. 10.3, so that this deadline can be considered respected.
10.4. Forni Alberghiere may, at its sole discretion, bear the costs of redelivering the Products in place of the User. In this hypothesis, if the delivery of the Product to the Carrier does not take place within the term referred to in art. 10.3 for reasons attributable to the User or to the recipient (if different), any costs of transporting the Product to the location of the Hotel Supplies will be charged exclusively to the User.
10.5. If the art. 10.3 will be respected. The refund will be made no later than 30 (fourteen) days from the date of receipt of the Products by Hotel Supplies, or from the date of demonstration by the User of delivery of the Product to the carrier for return - if earlier -. This refund will be made using the same means of payment chosen by the User for the initial transaction.
10.6. If the returned Products are damaged or used in a different and further way than what is strictly necessary to establish their nature, characteristics and functioning, Hotel Supplies will refund the User only the Price paid, less an amount equal to the decrease in value of the Products resulting from damage or unjustified use of the same. The refund is excluded in full when the decrease in value is equal to the initial value of the Product, as indicated in the Summary.
10.7. The right of withdrawal is in any case excluded in the event of:
- Made-to-measure or clearly personalized products, except for the prior consent of Hotel Supplies;
- supply of Products subject to rapid deterioration or short expiry;
- supply of sealed Products that cannot be reused for hygienic or health protection reasons, if they have been opened after delivery.
- Guarantees
11.1. All the Products sold on the Site are covered by the legal guarantee on the defects of the Products provided for by the articles 1490 and following of the Civil Code (the "Legal Guarantee"). The Legal Guarantee applies to all purchases made by Users, to cover defects that make the Products unsuitable for their intended use or appreciably decrease their value which occur within 12 (twelve) months from the date of delivery of the Product to destiny.
11.2. In order to take advantage of the Legal Guarantee, the Customer must provide proof of the date of purchase and receipt of the Product.
11.3. The User has the duty to report the defect within 8 (eight) days of its discovery, under penalty of loss of the right to the Legal Guarantee, by writing to the e-mail address [email protected], or through the contact form.
11.4. The faulty Products must be returned, at the User's care and expense, to Hotel Supplies, which will verify the effective presence of the defects. If this verification has a positive result, Hotel Supplies undertakes to alternatively replace the Products with a new supply, at no additional cost for the User, or to refund the User the Total Price, notifying it by email to the address indicated by the user at the time of purchase. This refund will be made using the same means of payment chosen by the User for the initial transaction.
11.5. The Products repaired, modified or in any way altered by the User are excluded from the Legal Guarantee. Furthermore, the Legal Guarantee is not due in the event of defects caused by accidental events, by the transport of the Products to their destination, by the User's responsibility or by the improper and incorrect use of the Product.
11.6. The conventional guarantees relating to the Products sold through the Site are those provided by the manufacturer and must be requested by the User directly from the latter. - Technical assistance
12.1. Unless otherwise agreed, Forni Alberghiere provides technical assistance only on the equipment sold at its headquarters.
12.2. To request technical assistance on the Products purchased, the User must complete the technical assistance form, inserting a copy of the request form inside the package.
12.3. The User provides for the correct packaging, shipment of the Products and any transport insurance, all at his own expense, to the following address:
Sades Impianti Srl, Via Caduti 14 September 1944 n. 5, Belluno (32100 – BL)
12.4. Alberghiere will send the User an estimate for assistance (the "Estimate") within 5 (five) working days from receipt of the Product, by e-mail to the address indicated by the User.
12.5. The Estimate must be signed by the User as a sign of acceptance and re-transmitted to Hotel Supplies to the e-mail address [email protected]. The payment of the sum indicated in the Estimate must be made by the User within 5 (five) working days from the receipt of the Estimate itself, according to the modalities indicated in the art. 7.3. Forni Alberghiere will not carry out any repairs until receipt of the countersigned Estimate and payment of the sum indicated therein.
12.6. In the event of irreparability of the Product, Forni Alberghiere will return the Product to the User, communicating it by e-mail to the address indicated by him.
12.7. The transport costs for returning the repaired or irreparable Products shall be borne by the User. The provisions of articles 9.2, 9.3, 9.4. - Intellectual property
13.1. The Site, as well as the related copyrights and any other intellectual or industrial property right, are the exclusive property of Furniture. The reproduction, modification, duplication, copying, distribution, sale or in any case the exploitation of the images, the contents of the Site is prohibited unless previously authorized in writing by Hotel Supplies. Any use of the contents of the Site for commercial and/or advertising purposes is also prohibited.
13.2. By virtue of these Conditions or the Contract, the User does not acquire any rights relating to the trademarks and distinctive signs of Hotel Supplies present on the Site.
13.3. All the other distinctive signs that distinguish the Products sold on the Site are registered trademarks of their respective owners and are used by Hotel Supplies for the sole purpose of distinguishing, describing or advertising the Products for sale on the Site. Any use of the aforementioned distinctive signs not in compliance with law by the User must be considered prohibited. It is not permitted to use any distinctive sign present on the Site to unduly take advantage of the distinctive character or reputation of these or in such a way as to cause damage to them and their owners. - Services provided by third parties
14.1. These General Conditions do not regulate the sale of products and/or the provision of services by subjects other than Hotel Supplies that may be present on the Site through links, banners or other hypertext links.
14.2. Before carrying out commercial transactions with these subjects it is necessary for the User to check their conditions of sale. Alberghiere is not responsible in any way for the supply of services and/or for the sale of products by such subjects.
14.3. On the websites that may be consulted through these links,forniture Alberghiere does not carry out any checks and/or monitoring. Supplies Hotel is therefore not responsible for the content of these sites or for any errors, omissions and / or violations of the law by the same.
- Limitations of Liability
15.1. The Site and all the functions accessible through it are made available to Users without any guarantee, explicit or implicit, which is not required by law. In particular, no guarantee is given as to the suitability of the Services for the particular purposes set by the User. The use of the Site and of the accessible functions is carried out by the Users at their own risk and under their own responsibility. In particular, within the limits of the applicable law, Supplies Hotel is liable for damages of a contractual and non-contractual nature towards Users and third parties exclusively by way of willful misconduct or gross negligence when these constitute an immediate and direct consequence of its activity. Therefore, Forni Alberghiere will not be responsible for:
- any damages or losses that are not a direct consequence of the violation of the Contract or of these Conditions by the Hotel Supplies;
- any loss of business opportunity and any other loss, even indirect, possibly suffered by the User (such as, by way of example and not limited to, commercial losses, loss of revenues, income, profits or anticipated savings, loss of contracts or business relationships, loss of reputation or goodwill, etc.);
- damages or losses deriving from interruptions or malfunctions of the Site due to force majeure events or, in any case, to unforeseen and unforeseeable events or in any case independent of the will of Hotel Supplies and outside its sphere of control such as, by way of example but not limited to, breakdowns o interruptions to telephone or electricity lines, to the internet and/or in any case to other transmission tools, unavailability of websites, strikes, natural events, viruses and computer attacks, interruptions in the supply of third-party products, services or applications, incorrect or unsuitable use of the Site by Users or third parties.
- 15.2. To guarantee Users the best possible use of the Site, Commercio Alberghiere reserves the right to temporarily prevent consultation of the Site due to the need for maintenance or updating of the system without the obligation to inform them in advance.
- Personal data protection
16.1. For information about the use of Users' personal data, please refer to thePrivacy Policy. - Modification
17.1. The General Conditions applicable to the Service are those in force on the date of sending the order form referred to in the previous art. 4.1, lett. to).
17.2. Any changes and/or new conditions will enter into force upon their publication in the "Terms and Conditions" section of the Site. To this end, we invite Users to access the Site regularly and check the most up-to-date General Conditions.
17.3. In the event that the User does not intend to accept the changes to the General Conditions, he will have the right to withdraw from these Conditions by sending a communication by registered letter with return receipt to Sades Impianti Srl at the address in Via Caduti 14 September 1944 n. 5, Belluno (32100 – BL), or by e-mail to the address [email protected] with a notice of 7 (seven) working days. In any case, the Contracts in progress are without prejudice.
17.4. The continued use of the Site by the User constitutes a manifestation of the will to accept the General Conditions, as eventually modified. - Applicable law and competent court
18.1. These General Conditions and the Contracts concluded through the Site are governed by Italian law.
18.2. Any dispute relating to the interpretation, conclusion or execution of this contract arising between the parties will be devolved to the exclusive jurisdiction of the Court of Belluno.